Shipping policy

Shipping & Delivery Policy

Order Processing & Quality Inspection

All orders go through a strict quality inspection process before being carefully packaged and dispatched.

Delivery Locations

We deliver to all locations across Pakistan, UK, and UAE. Depending on your area, delivery is handled by:

Keptua Delivery Team (selected major cities)
Trusted Logistics Partners (other cities and remote areas)

Delivery charges may apply based on location.

Estimated Delivery Times

After order confirmation and payment processing, timelines depend on product type:

Ready-to-Ship Items: 2–3 working days
Pre-Order Items: 4–6 working days
Sale or Campaign Items: 8–10 working days

Delivery Time by City

KPK, Islamabad & Lahore: Within 48 hours
Karachi & all other cities: 3–5 working days

Mixed Orders

If your order includes both ready-to-ship and pre-order items, our team will keep you updated on exact delivery timelines.

Installment Payments

Delivery timelines are the same whether you pay in full or in installments.

Preferred Delivery Date & Location

Once your order is confirmed, our delivery team will contact you. You may request a preferred delivery date, time, and location at that point. You can also enter your preferred delivery address during checkout.

Order Tracking

Track your order by contacting Keptua WhatsApp Support:
0317-4635409 | +92 309 666 7866

Available Monday to Friday, 9:40 AM – 8:00 PM

Delays

We always aim for timely delivery, but delays may occur due to weather conditions, road blockages, or unforeseen circumstances. In such cases, our team will inform you immediately with updated timelines.

You can also contact us on WhatsApp for updates: +92 309 666 7866

Receiving Your Order

After receiving your order, please:

Carefully inspect all items
Check for damages or missing parts
Report any issues immediately

Our team will contact you before delivery to confirm time and location. Please ensure someone is available at the agreed time.

Damaged Items

If your item arrives damaged:

Take photos immediately
Inform the delivery team on the spot, or contact us at +92 309 666 7866

We will arrange repair or replacement where applicable.

Assembly & Installation

We provide free video call guidance for product assembly & ready to install products. If assembly is carried out without following proper instructions, Keptua cannot be held responsible for any resulting damage.

For items that require wall mounting, our team can assist with installation. Please ensure:

Proper space is available
The area is clean and ready
There are no electrical or plumbing lines behind the wall
Permission is obtained if required

Returns & Exchanges

We accept returns or exchanges only in the following cases:

The product is damaged
The product is defective
You received the wrong item

We do not offer refunds for change of mind or if you simply do not like the product after delivery.