Shipping
Keptua Delivery & Order Information
How are online orders shipped?
All online orders go through a strict quality inspection process before being carefully packaged and dispatched. Orders are then delivered using Keptua delivery vans or our trusted logistics partners to ensure safe and timely delivery.
Which locations do you ship to?
We deliver to all locations across Pakistan, UK and UAE.
Depending on your area, delivery may be handled by:
- Keptua Delivery Team (selected major cities)
- Trusted Logistics Partners (other cities and remote areas)
Delivery charges may apply based on location.
What is the estimated delivery time?
After order confirmation and payment processing, delivery timelines depend on product type:
Ready-to-Ship Items
2-3 working days
Pre-Order Items
4-6 working days
Sale or Campaign Items
8-10 working days
Delivery time per city?
KPK, Islamabad, and Lahore : with in 48 hours
Karachi and all other cities: 3-5 working days
Can I return or exchange an item?
We only offer returns or exchanges if:
- The product is damaged
- The product is defective
- You received the wrong item
We do not offer refunds for change of mind or if you simply do not like the product once it has been delivered
Does installment payment affect delivery time?
No. Whether you pay in full or in installments, delivery timelines remain the same.
How can I track my order?
You can track your order by contacting our Keptua WhatsApp Support:
0317-4635409
Available Monday to Friday, 9:00 AM to 6:00 PM
Can I request express or faster delivery?
Yes, We currently do offer priority delivery services. Orders are delivered according to standard processing times as mentioned.
Can I choose a later delivery date?
Yes. Once your order is confirmed, our delivery team will contact you and you may request a preferred delivery date and time.
Can I change delivery location?
Yes. You can enter your preferred delivery address during checkout or inform our team after order confirmation.
What if my delivery is delayed?
We always aim for timely delivery, but delays may occur due to weather conditions, road blockages, or unforeseen circumstances.
In such cases, our team will inform you immediately with updated timelines.
You can also contact us on WhatsApp for updates:
0317-4635409
Can I assemble the product myself?
Yes, We also provide free video call guidance for assembly with proper instructions for all orders. However, if assembly is done without proper care, we cannot be held responsible for any resulting damage.
What if my item needs wall mounting?
Our team can assist with installation. Please ensure:
- Proper space is available
- Area is clean and ready
- No electrical or plumbing lines behind the wall
- Permission is taken if required
What should I do after delivery?
After receiving your order:
- Carefully inspect all items
- Check for damages or missing parts
- Report any issues immediately
What if my item is damaged on delivery?
In case of damage:
- Take photos immediately
- Inform the delivery team on the spot or contact us: 0317-4635409
We will arrange repair or replacement where applicable.
What if I am not available at delivery time?
Our team will contact you before delivery to confirm time and location. Please ensure someone is available at the agreed time for smooth delivery.
What if my order has mixed items?
If your order includes both ready-to-ship and pre-order items, you will receive the timeline, Our team will keep you updated on exact delivery timelines.